Policies

Terms & Conditions

We are not set up to sell to end-user consumers in any form or fashion. If you are not a retailer in the lighting or gift industry,etc., please call for the nearest dealer in your area.

If for any reason you are not satisfied with your purchase please contact Custom Lighting & Components either by e-mail at customcomponent@aol.com or by phone at 866-543-6131.

On-line Orders

Currently we can only take online orders from companies paying in U.S. dollars. Shipping and requesting delivery are within the United States and Canada only.

Merchandise Returns

No returns will be accepted without prior authorization. To request a Return Authorization Number for any product please call us at 866-543-6131. In the first 14 days, returns can be for replacement, refund or merchandise credit. Shipping charges are not refundable.

All items must be shipped freight prepaid with the Return Authorization number displayed on the exterior. A copy of the CLC invoice must be included with all returns for credit and may be subject to a restocking fee of 15%, minus shipping and handling.

Merchandise must be in "new" condition. Returns will be credited at the price paid on the invoice (less any restocking fee). If no invoice/receipt is included with the return, CLC will issue credit at the current selling price or the price at the time of sale, whichever is lower.

All items must be returned complete and with all original parts and documentation. Any missing parts will be deducted from the amount credited. Items returned physically or cosmetically abused will not be accepted for credit.

Abuse and/or Installation Error

CLC shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. All returns, exchanges and refunds are processed immediately upon receipt. Please allow 2 weeks from the time you return your item for your refund or exchange to arrive. If paid by credit card, please allow up to 2 billing cycles for your credit to appear on your statement.

Changes

Models, features, pricing, terms and conditions of sale are subject to change without notice.